How to Remotely Troubleshoot Your Relative’s Computer

I have a friend who occasionally rings me up with his computer problems. Yesterday he called to say his annual anti-virus licence was going to expire that day. He confessed to having ignored the renewal reminders!

My experience with renewing McAfee anti-virus licences is that a) renewing from McAfee is ridiculously expensive, and b) not renewing from McAfee is never straightforward. My friend took my advice and went for the second option and purchased a McAfee licence from another company ( Inevitably the update wasn’t straightforward and wasn’t successful, hence his call for my assistance. In normal times I would probably have gone to my friend’s home, but these are not normal times.

I searched the web for how to remotely take control of someone’s computer and came across a very helpful page on the PCMag site “How to Remotely Troubleshoot Your Relative’s Computer“. Although I’ve had a career in IT support I’d never needed to do this before and this web page proved a godsend. The section on using a Windows 10 PC to take control of another Windows 10 PC was very straightforward and uses the Quick Assist tool (found under Windows Accessories). Having taken remote control of my friend’s PC I was able to install the new licence for his anti-virus software, though it wasn’t straightforward!!😎